{"id":10175,"date":"2018-01-08T20:52:56","date_gmt":"2018-01-09T04:52:56","guid":{"rendered":"http:\/\/blog.shfb.org\/?p=10175"},"modified":"2025-05-17T09:46:31","modified_gmt":"2025-05-17T16:46:31","slug":"food-connection-hotline-30-years","status":"publish","type":"post","link":"https:\/\/www.shfb.org\/fr\/impact\/blog\/food-connection-hotline-30-years\/","title":{"rendered":"Hotline Food Connection: 30 ans d'aide \u00e0 nos voisins dans le besoin"},"content":{"rendered":"

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Un op\u00e9rateur de la Hotline Food Connection r\u00e9pond au t\u00e9l\u00e9phone au d\u00e9but des ann\u00e9es 90.<\/p><\/div>\n

Notre Hotline Food Connection a r\u00e9cemment c\u00e9l\u00e9br\u00e9 son 30e anniversaire et nous avons rencontr\u00e9 Cindy McCown, vice-pr\u00e9sidente de l'engagement communautaire et des politiques et historienne r\u00e9sidente (elle travaille chez Second Harvest depuis plus de 30 ans!), Pour en savoir plus sur ses d\u00e9buts. <\/em><\/p>\n

Comment a d\u00e9marr\u00e9 la Hotline Food Connection?<\/em><\/strong>
\n\u00c0 l'\u00e9poque, si vous aviez besoin de services sociaux, vous pouviez appeler le comt\u00e9 et parler \u00e0 un op\u00e9rateur qui vous aiderait \u00e0 trouver un logement, de la nourriture et d'autres services de soutien au sein du syst\u00e8me du comt\u00e9. Je me souviens quand nous avons re\u00e7u un appel de l'Agence des services sociaux du comt\u00e9 de Santa Clara demandant \u00e0 Second Harvest de faire des informations et des renvois depuis qu'ils ont cess\u00e9 ce service. Nous avons dit que nous ne ferions que des recommandations de nourriture, pas de logement et d'autres services de soutien. Ce que la banque alimentaire a ajout\u00e9 sur les services du comt\u00e9, c'est que nous exploitions les syst\u00e8mes \u00e0 but non lucratif. Nous avons r\u00e9f\u00e9r\u00e9 des gens \u00e0 notre programme de garde-manger, mais ils n'ont pu obtenir que trois r\u00e9f\u00e9rences en un an.<\/p>\n

Nous avons \u00e9tabli le bureau de Food Connection dans l'ancienne zone de stockage de notre ancienne installation sur Commercial Street \u00e0 San Jose. Puis la PDG Mary Ellen Heising et moi avons pouss\u00e9 la \u00abpoubelle\u00bb hors de la zone de stockage, au-del\u00e0 du bord de la deuxi\u00e8me histoire dans les bacs!<\/p>\n

Quelle a \u00e9t\u00e9 la configuration de la Hotline Food Connection?<\/em><\/strong>
\nFood Connection a commenc\u00e9 \u00e0 utiliser des cartes de fichiers pour suivre les donn\u00e9es des clients. Rappelez-vous, cela a commenc\u00e9 avant que nous ayons des ordinateurs pour le personnel dans les bureaux! C'\u00e9tait un gros probl\u00e8me lorsque Plantronics nous a donn\u00e9 des casques \u00e0 porter par le personnel lors de la gestion des appels. Nous avons parcouru un long chemin.<\/p>\n

Qu'a appris la banque alimentaire apr\u00e8s avoir dit oui au comt\u00e9 et g\u00e9r\u00e9 la hotline?<\/em><\/strong>
\nAu d\u00e9but, il est devenu \u00e9vident que les gens devaient parcourir de longues distances pour obtenir des services. Nous disions: \u00abC'est un peu fou que les gens qui vivent \u00e0 East San Jose doivent aller jusqu'\u00e0 West San Jose pour obtenir des services.\u00bb Notre objectif pour Food Connection \u00e9tait d'aider les gens \u00e0 obtenir des services dans leur propre code postal. Nous avons commenc\u00e9 \u00e0 vraiment chercher d'o\u00f9 venaient ces r\u00e9f\u00e9rences et o\u00f9 \u00e9taient les services. Cela nous a \u00e9galement aid\u00e9s au fil du temps \u00e0 voir o\u00f9 se trouvaient certaines des lacunes de notre syst\u00e8me.<\/p>\n

En comparant les besoins d\u2019alors \u00e0 maintenant, quelles seraient, selon vous, les plus grandes diff\u00e9rences?<\/em> <\/strong>
\nMaintenant, nous faisons plus de r\u00e9f\u00e9rences publiques et priv\u00e9es. Au d\u00e9but, nous ne faisions \u00e0 peu pr\u00e8s que le r\u00e9seau \u00e0 but non lucratif. Nous n'inscrivions pas de personnes \u00e0 CalFresh, ni ne r\u00e9f\u00e9rions \u00e0 des programmes de repas scolaires ou \u00e0 une autre aide publique, il \u00e9tait donc difficile d'avoir une bonne id\u00e9e du besoin global. Au fil du temps, il y a eu de plus en plus de coupures dans le filet de s\u00e9curit\u00e9 publique, ce qui a pouss\u00e9 les gens \u00e0 se tourner davantage vers le filet de s\u00e9curit\u00e9 priv\u00e9 \u00e0 but non lucratif. Maintenant, vous voyez vraiment des coupures dans le secteur du logement. Il y avait des logements HUD, des coupons de l'article 8 - il y a eu plus de pression sur le secteur \u00e0 but non lucratif pour compenser ces pertes.<\/p>\n

Au fil du temps, notre personnel recrute d\u00e9sormais beaucoup plus de personnes pour des ressources publiques et priv\u00e9es. Le syst\u00e8me des comt\u00e9s a vraiment permis \u00e0 des entit\u00e9s \u00e0 but non lucratif comme Second Harvest d'inscrire des gens \u00e0 leurs programmes et auparavant, ce n'\u00e9tait pas le cas. On reconna\u00eet beaucoup plus que la Banque alimentaire et notre r\u00e9seau de partenaires pourraient toucher des populations vuln\u00e9rables qui ne se rendraient peut-\u00eatre jamais dans les bureaux des services sociaux. Et il y a certainement une \u00e9norme confiance au sein de notre r\u00e9seau de partenaires que nous ne partageons pas les informations que nous recueillons aupr\u00e8s de clients individuels avec quiconque.<\/p>\n

Y a-t-il autre chose que vous aimeriez partager \u00e0 propos de la Hotline Food Connection?<\/em><\/strong>
\nC'est vraiment une bou\u00e9e de sauvetage pour beaucoup de gens. De plus, ce qui a chang\u00e9 au fil du temps, c'est que nous n'avons plus cette mentalit\u00e9 selon laquelle vous ne pouvez avoir que 3 crises en un an. Nous avons vraiment d\u00fb \u00e9duquer nos agences partenaires \u00e0 penser les choses diff\u00e9remment. La vie des gens n'est pas seulement \u00e9pisodique. Parfois, ils le sont, mais la r\u00e9alit\u00e9 est que de plus en plus de personnes ont besoin d'une aide alimentaire continue juste pour s'en sortir. C'est un \u00e9norme changement par rapport \u00e0 la mentalit\u00e9 des r\u00e9f\u00e9rences d'urgence. Et je pense que c'est g\u00e9nial que les gens n'aient pas \u00e0 se d\u00e9fendre quand ils ont besoin d'aller dans un garde-manger, pourquoi ils doivent venir plus de 3 fois.<\/p>\n

*** Connaissez-vous quelqu'un qui a besoin d'aide? Veuillez leur dire de prendre contact avec notre \u00e9quipe Food Connection.<\/a><\/em><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":10176,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[103,941],"tags":[],"class_list":["post-10175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stories","category-staff"],"acf":[],"yoast_head":"\nFood Connection Hotline: 30 Years of Helping Our Neighbors in Need | Second Harvest of Silicon Valley<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shfb.org\/fr\/impact\/blog\/food-connection-hotline-30-years\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta 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