Frequently Asked Questions

What’s a virtual food drive?

A virtual food drive is an online fundraiser that comes with a customizable donation page you can easily share with coworkers, family and friends.

Where can I find fun or creative virtual food drive ideas?

You can find creative ideas for virtual food drives of all sizes on our building your drive page.

Do you have resources I can use to help promote my drive?

Yes! You can find ideas, food bank facts, a virtual food drive checklist and more on our resources page.

How do I donate to a virtual food drive?

You can find virtual food drives on our search page or search directly from the donation page.

Can I customize my virtual food drive page?

Yes! All virtual food drive pages are customizable with images, logos, content and videos. You can also post regular updates, thank your supporters and share progress photos and videos. Just log in to your virtual food drive page and select “manage.”

How long should my virtual food drive last?

Most drives last one or two months to allow time to promote the drive and time for your friends, family and coworkers to participate.

How do I share my virtual food drive?

You can create an easy-to-share custom URL while signing up or you can add one when you’re done by logging into your virtual food drive page and selecting “manage.” You can also share directly to Facebook and Twitter from your virtual food drive page.

What’s the best way to promote my drive?

Share, share, share! You will find sample emails you can customize and share when you log into your virtual food drive and select “manage.”  You can also share directly to Facebook and Twitter from your virtual food drive page. Don’t forget to tag us @2ndharvest!

Can I update participants on my progress or say thank you?

Yes! Log into your drive and select “manage.” From here you can share updates, photos and videos. You can also comment on your virtual food drive page, reply to other’s comments, or thank supporters for their gift. There is also a ready-to-use thank you email.

How do I change my goals?

Setting a goal is a great motivator. You can set a goal when you sign up or change it later by logging into your drive and clicking on “manage,” then “details.”

Can I access my drive on my smartphone?

Yes! You can view or edit your drive, share your drive via text message or social media apps, and your supporters can make a gift right from their smartphone.

How do I join a team?

More teams mean more fun! You can join a team as an individual or a group and create your own customizable virtual food drive page that will support an existing drive. Just click “join team” on the drive page you want to join.

How do I check my progress or find my totals?

You can view your progress or your final total from your virtual food drive page or get additional details by logging in.

How does giving by bank transfer work?

Pick your bank, log in, select your account and you’re all set. Processing takes 3 to 5 business days. We will send you a receipt, dated the day you made your gift, and credit the drive you’re supporting once the transfer is complete.

Can I delete a team member page?

Yes. Log into your drive page, select the member page you would like to delete, select “manage,” then “details.” At the bottom of this page is the option to delete the team member.

I have a check or questions about getting receipts, what do I do?

You can find all of your gift answers on our gift FAQs page.

I still have questions or I need help, who can I talk to?

We are always happy to help! You can reach us via email at drives@shfb.org or over the phone at 1-866-234-3663.